Topstitch Sewing LLC - Complete Maintenance Plan (CMP)

Your sewing machine deserves VIP treatment AND So do you!

You’ve just invested in a sewing, embroidery, or serger machine—awesome! But here’s the real question: what happens if something goes wrong? Repairs can be expensive, and manufacturer warranties don’t cover everything.


At Topstitch Sewing, we get it: your sewing, embroidery, or serging machine is more than just a tool—it’s your creative partner. That’s why we created the Topstitch Complete Maintenance Plan (CMP) to keep your machine running smoothly for years after your purchase.

3-Year CMP at a Glance

What’s Covered

Details

Parts & Labor

All repairs, all parts, all labor—no surprises.

Shipping

Free round-trip in Year 1; free return shipping in Years 2–3.

High-End Components

Circuit boards, sensors, and other pricey parts—fully covered.

Unlimited Service Calls

Send it in as often as you need within those 3 years.

 

Here's the CMP breakdown:

 All-inclusive repair coverage -  Parts, labor, and repairs? Covered. From everyday fixes to the pricey parts (think circuit boards and sensors), you're protected.

Free shipping included - Buy your plan online and we’ll cover round-trip shipping the first year, and one-way in years 2 and 3.

 Unlimited service requests -  Call us whenever you need. Seriously—there’s no limit during your coverage period.

Save on major repairs -  We cover those big-ticket fixes manufacturers skip. That means less stress and more stitching.

What’s Not Covered? Just a Few Basics.

  • Consumables like needles, bobbins, springs, and belts
  • Damage from misuse or natural disasters
  • Commercial use (unless stated)
  • Shipping without original machine box (so keep it!)

Pro Tip: You must add the CMP shortly after purchasing your machine. It starts from your original purchase date. Want to cover a machine you bought earlier? Call us—we’ll help you figure it out.

Plans & Pricing: One for Every Machine

Sewing, Embroidery & Serger Machines

  • CMP 199 – Machines under $400
  • CMP 299 – $400 to $1,499
  • CMP 399 – $1,500 to $2,999
  • CMP 499 – $3,000 to $4,999
  • CMP 699 – $5,000 to $6,999
  • CMP 799 – $7,000 to $9,999
  • CMP 999 – $10,000 to $15,999
  • CMP 1199 – $16,000+
  • CMP 1199MN – All 6 or 10 needle machines (non-commercial)

Longarm Machines

  • CMP 599 – Machines under $5,999
  • CMP 899 – $6,000+
     (Note: Frame, table, or robotics not covered)

ScanNCut Users

  • CMP 149 – $149 flat rate

Important Details:

  • Enroll within a limited time after purchasing your machine.
  • Coverage starts from your original purchase date.
  • Want to cover a machine you already own? Contact us—we might be able to help.


Join hundreds of happy sewists who’ve made the smart move. Our team at Topstitch is here to help you keep creating without interruptions.

📞 Questions? Call us at 573-378-2700 (Tue-Fri: 9AM - 5PM) timothy@topstitchsewing.net
 📦 Add a CMP to your machine purchase today!

Below is a list of potential FAQs for the Topstitch Sewing LLC Complete Maintenance Plan (CMP), based on common questions customers might have when considering such a plan for their sewing, embroidery, serger, or longarm machines. Each question is followed by a concise and clear answer tailored to the details provided in your plan. 

Frequently Asked Questions (FAQs) About the Topstitch Complete Maintenance Plan (CMP)

When do I need to purchase the CMP for my machine?

You must enroll in the CMP shortly after purchasing your machine, as coverage starts from the original purchase date. If you’ve bought a machine recently and missed the window or want to cover an older machine, contact us at 573-378-2700 or timothy@topstitchsewing.net to discuss your options.

Possibly! While the CMP is typically added shortly after purchase, we may be able to offer coverage for a previously purchased machine. Call us at 573-378-2700 or email timothy@topstitchsewing.net to check eligibility and discuss your specific situation.

The exact enrollment window varies, but it’s generally within a few months of your machine’s purchase date. Contact us at 573-378-2700 to confirm the specific timeframe for your machine.

The CMP does not cover machines used for commercial purposes unless explicitly stated in your plan. If you’re using your machine commercially, let us know when enrolling, and we’ll clarify coverage options.

The CMP requires the original machine box for shipping to ensure safe transport. If you no longer have the box, contact us before shipping to discuss alternative packaging solutions, but note that shipping without the original box may not be covered.

The CMP covers all parts, labor, and specified shipping costs (round-trip in Year 1, return in Years 2–3). However, you may incur costs for non-covered items like consumables (needles, bobbins, springs, belts), damage from misuse, natural disasters, or shipping without the original box.

The CMP price depends on your machine’s original purchase price or type (e.g., sewing, embroidery, serger, longarm, or ScanNCut). Check the pricing tiers listed in the plan details. For example, a sewing machine costing $2,000 falls under the $399 plan. If you’re unsure, call us at 573-378-2700 for assistance.

Yes! The CMP includes unlimited service requests during the 3-year coverage period. You can send your machine in as often as needed for covered repairs without additional fees.

Consumables include items like needles, bobbins, springs, and belts, which wear out with regular use. These are not covered by the CMP, as they’re expected to be replaced periodically by the user.

No, the CMP for longarm machines covers only the machine itself. Frames, tables, and robotics are not included in the coverage.

Contact us at 573-378-2700 (Tue-Fri, 9AM-5PM) or email timothy@topstitchsewing.net to start a service request. We’ll guide you through the process, including how to ship your machine safely.

Damage from misuse (e.g., improper handling or neglecting maintenance) or natural disasters (e.g., floods, fires) is not covered by the CMP. Regular maintenance and proper use are key to keeping your machine eligible for coverage.

The CMP is tied to the original purchaser and machine. If you sell your machine, contact us at 573-378-2700 to discuss your options.

The CMP covers hardware repairs, including high-end components like circuit boards and sensors. Software issues or updates are typically not covered, as they may involve manufacturer-specific licensing or subscriptions. Contact us to confirm coverage for your specific issue.

Repair times vary depending on the issue and parts availability, but we aim to complete repairs as quickly as possible. Once we receive your machine, we’ll provide an estimated timeline. Call us at 573-378-2700 for updates on your repair status.