I am a free motion quilter and I absolutely love this presser foot! I choose this over the BSR.
Came quickly and fit my machine. Just what I ordered. Thank you
Happy with my purchase.
Topstitch Sewing LLC - Complete Maintenance Plan (CMP)
Your sewing machine deserves VIP treatment AND So do you!
You’ve just invested in a sewing, embroidery, or serger machine—awesome! But here’s the real question: what happens if something goes wrong? Repairs can be expensive, and manufacturer warranties don’t cover everything.
At Topstitch Sewing, we get it: your sewing, embroidery, or serging machine is more than just a tool and that’s why we created the Topstitch Complete Maintenance Plan (CMP) to keep your machine running smoothly for years after your purchase.
Here's the CMP breakdown:
All-inclusive repair coverage - Parts, labor, and repairs? Covered. From everyday fixes to the pricey parts (think circuit boards and sensors), you're protected.
Free shipping included - Buy your plan online and we’ll cover round-trip shipping the first year, and one-way in years 2 and 3.
Unlimited service requests - Call us whenever you need. Seriously—there’s no limit during your coverage period.
Save on major repairs - We cover those big-ticket fixes manufacturers skip. That means less stress and more stitching.
What’s Not Covered? Just a Few Basics.
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Consumables like needles, bobbins, springs, and belts
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Damage from misuse or natural disasters
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Commercial use (unless stated)
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Shipping without original machine box (so keep it!)
Pro Tip: You must add the CMP shortly after purchasing your machine. It starts from your original purchase date. Want to cover a machine you bought earlier? Call us—we’ll help you figure it out.
Plans & Pricing: One for Every Machine
Sewing, Embroidery & Serger Machines
- Complete Maintenance Plan for Machines under $400 - Starts at Just $199
- For Machine from $400 to $1,499 - Starts at Just $299
- For Machine from $1,500 to $2,999 - Starts at Just $399
- For Machines from $3,000 to $4,999 - Starts at Just $499
- For Machines from $5,000 to $6,999 - Starts at Just $699
- For Machines from $7,000 to $9,999 - Starts at Just $799
- For Machines from $10,000 to $15,999 - Starts at Just $999
- For Machines from $16,000+ - Starts at Just $1199
- For All 6 or 10 needle machines (non-commercial) - Starts at Just $1199MN
Longarm Machines
- For Machines under $5,999 - Starts at Just $599
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For Machines from $6,000+ - Starts at Just $899
(Note: Frame, table, or robotics not covered)
Important Details
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Enroll within a limited time after purchasing your machine.
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Coverage starts from your original purchase date.
- Want to cover a machine you already own? Contact us—we might be able to help.
Join hundreds of happy sewists who’ve made the smart move. Our team at Topstitch is here to help you keep creating without interruptions.
📞 Questions?
Call us at 573-378-2700 (Tue-Fri: 9AM - 5PM)
timothy@topstitchsewing.net
Add a CMP to your machine purchase today!
Frequently Asked Questions (FAQs)
When do I need to purchase the CMP for my machine?
You must enroll in the CMP shortly after purchasing your machine, as coverage starts from the original purchase date. If you’ve bought a machine recently and missed the window or want to cover an older machine, contact us at 573-378-2700 or timothy@topstitchsewing.net to discuss your options.
Can I add the CMP to a machine I’ve owned for a while?
Possibly! While the CMP is typically added shortly after purchase, we may be able to offer coverage for a previously purchased machine. Call us at 573-378-2700 or email timothy@topstitchsewing.net to check eligibility and discuss your specific situation.
What does “shortly after purchasing” mean for enrolling in the CMP?
The exact enrollment window varies, but it’s generally within a few months of your machine’s purchase date. Contact us at 573-378-2700 to confirm the specific timeframe for your machine.
Does the CMP cover my machine if I use it for commercial purposes?
The CMP does not cover machines used for commercial purposes unless explicitly stated in your plan. If you’re using your machine commercially, let us know when enrolling, and we’ll clarify coverage options.
What happens if I don’t have the original machine box for shipping?
The CMP requires the original machine box for shipping to ensure safe transport. If you no longer have the box, contact us before shipping to discuss alternative packaging solutions, but note that shipping without the original box may not be covered.
Are there any additional costs beyond the CMP price?
The CMP covers all parts, labor, and specified shipping costs (round-trip in Year 1, return in Years 2–3). However, you may incur costs for non-covered items like consumables (needles, bobbins, springs, belts), damage from misuse, natural disasters, or shipping without the original box.
How do I know which CMP price applies to my machine?
The CMP price depends on your machine’s original purchase price or type (e.g., sewing, embroidery, serger, longarm, or ScanNCut). Check the pricing tiers listed in the plan details. For example, a sewing machine costing $2,000 falls under the $399 plan. If you’re unsure, call us at 573-378-2700 for assistance.
Can I use the CMP for multiple repairs in a single year?
Yes! The CMP includes unlimited service requests during the 3-year coverage period. You can send your machine in as often as needed for covered repairs without additional fees.
What types of repairs are considered “consumables” and not covered?
Consumables include items like needles, bobbins, springs, and belts, which wear out with regular use. These are not covered by the CMP, as they’re expected to be replaced periodically by the user.
Does the CMP cover my longarm machine’s frame, table, or robotics?
No, the CMP for longarm machines covers only the machine itself. Frames, tables, and robotics are not included in the coverage.
How do I initiate a service request under the CMP?
Contact us at 573-378-2700 (Tue-Fri, 9AM-5PM) or email timothy@topstitchsewing.net to start a service request. We’ll guide you through the process, including how to ship your machine safely.
What if my machine is damaged due to misuse or a natural disaster?
Damage from misuse (e.g., improper handling or neglecting maintenance) or natural disasters (e.g., floods, fires) is not covered by the CMP. Regular maintenance and proper use are key to keeping your machine eligible for coverage.
Can I transfer the CMP if I sell my machine?
The CMP is tied to the original purchaser and machine. If you sell your machine, contact us at 573-378-2700 to discuss your options.
Does the CMP cover software issues or updates for embroidery machines?
The CMP covers hardware repairs, including high-end components like circuit boards and sensors. Software issues or updates are typically not covered, as they may involve manufacturer-specific licensing or subscriptions. Contact us to confirm coverage for your specific issue.
How long does a typical repair take under the CMP?
Repair times vary depending on the issue and parts availability, but we aim to complete repairs as quickly as possible. Once we receive your machine, we’ll provide an estimated timeline. Call us at 573-378-2700 for updates on your repair status.